Pervacio CallCenter Diagnostics is a tool that helps call center agents, in performing a quick device health check of their customers devices.
All the user interface and UI flows are a result of close cooperation with the telecom carriers. Carriers want to provide this solution to their call center agents to perform health check on their end consumers devices.
Performing Diagnostic Testing:
For each common test category, a trained call center agent performs a series of simple actions. For example, if assessing the camera, the app will ask you to perform a series of tests relating to your camera functionality, or when checking the phone’s speaker, the app will play music and then ask you to confirm whether you heard this.
When conducting a full device health check, the call center agent has the ability to perform over 50 individual device functionality tests. This is a great way to ensure the end consumers device remains in top working condition.